Category Archives: Technology

CareVoyant & Briggs, Partner to Provide Forms to Home Care with eBriggs


West Des Moines, Iowa, January 3, 2018 – Briggs Healthcare, the leader in post-acute documentation and regulatory solutions, is pleased to announce a partnership with CareVoyant, a leading developer of Microsoft-based solutions used by health care providers nationwide.

This partnership will provide CareVoyant Home Care customers with digital access to Briggs forms through eBriggs, and will expand into other markets in the future. eBriggs is a digital plug-and-play content solution for Electronic Medical Record (EMR) systems that offers full integration between HTML and advanced PDF technology to provide users with the Briggs forms they know and trust to be regulatory compliant. These forms possess the intuitive features of workflow triggers, structured drop downs and required mandatory field entry ensuring that the online forms and stored data contain the integrity necessary for trusted care of patients and accurate reporting.

“Partnering with CareVoyant will allow their customers access to the known and trusted Briggs forms to help ensure a more user-friendly experience within their electronic records systems,” said Dustin Epstein, Briggs Healthcare’s Chief Digital Officer.

“Through the partnership with Briggs Healthcare, CareVoyant brings the look and feel of Briggs forms along with in-depth clinical experience and knowledge of Briggs,” said Kandasamy Pasupathy, President and CEO of CareVoyant.

About Briggs

Briggs Healthcare has been a trusted partner and a leading provider of a variety of products and services to the long-term care, assisted living, home care, hospice, hospital, physician and clinics and other health care markets for more than 70 years. Briggs serves more than 50,000 customers with professional documentation systems and forms, compliance services and data submission and analytic capabilities through our subsidiary SimpleLTC. Visit Briggs online at for more information.

About CareVoyant

CareVoyant has been a leading provider of cloud based integrated health care software that can handle multiple service lines – Private Duty Nursing, Private Duty Home Care, Home Health, Outpatient Therapy, Medical Billing and Skilled Nursing Facilities – under a Single System of Record. CareVoyant functions – Intake, Scheduling, Clinical with Mobile options, Financial, Secure Messaging, Notification, Reporting and Dashboards – streamline workflow, meet regulatory requirements, improve quality of care, optimize reimbursement and bring operational efficiency.

For more information, go to or call us at 1-888-463-6797.

 Briggs, CareVoyant Partner to Provide Forms to Home Care with eBriggs


The digital age has come to Coastal Home Care!  By June 20th, CHC clinical staff will supervise care by documenting electronically. All nurses will carry Windows Surface tablets rather than paper forms as they do admissions, assessments, supervisory visits and care plans.


Pictured in the photo at left are Savannah Branch Manager Robert Etheridge taking instruction from AR Director Kasey Duggar as she indicates some of the highlights of the new tablet and program features.

The nursing staff are enthusiastic about the change, although they agree there is much to learn in using the new system. Last week, the Coastal Home Care nursing staff participated in a two-day training in Savannah led by CareVoyant Project Manager Kira Henning of Phoenix, Arizona. “This was one of the best, if not the best, groups I have ever trained! I am amazed at the progress made by Coastal Home Care in developing customized forms and their enthusiasm to embrace new technology,” said Henning of the nurses and development staff.

It Director Mike James and Accounts Receivable Director Kasey Duggar headed the development team in creating clinical module forms and assessments that the nurses will use to document client needs and progress. “After five months of intensive development, we are super excited to be rolling out the program,” said James. “Our nurses have been awesome, and we expect a successful go-live with the new program on June 20th.  We also anticipate a major reduction in paper use as well as enhanced capabilities to provide excellent care to our clients.”

Coastal Home Care purchased CareVoyant software in 2006 for its home care and assisted living programs that operate under its sister company Altrus. CareVoyant software enables Coastal Home Care and Altrus to track service delivery and client and caregiver information, pay staff for services rendered, and bill for those services very efficiently. The new clinical module was in development for more than two years, and Coastal Home Care is one of the first companies to put it to use. Leadership at Coastal Home Care as well as at CareVoyant is excited about being able to capture and trend clinical data, which enables care groups to communicate more quickly and effectively, thus improving client outcomes and reducing costs.

Pictures below: CareVoyant Project Manager Kira Henning (standing) instructs nursing and management staff in the new clinical module – L-R IT Director Mike James, Deputy Director Debra Copeland, Clinical Supervisor Judith Lloyd, Clinical Supervisor Beverly Vasta. Facing away L-R Clinical Supervisor Cindy Lewis and LPN Supervisor Cheryl Norton.



ICD-10 facts

ICD 10 We have a list of 10 ICD-10 facts to focus on:

  1. The ICD-10 transition date is October 1, 2015. The government, payers, and large providers alike have made a substantial investment in ICD-10. This cost will rise if the transition is delayed, and further ICD-10 delays will lead to an unnecessary rise in health care costs. Get ready now for ICD-10.
  2. You don’t have to use 68,000 codes. Your practice does not use all 13,000 diagnosis codes available in ICD-9, nor will it be required to use the 68,000 codes that ICD-10 offers. As you do now, your practice will use a very small subset of the codes.
  3. You will use a similar process to look up ICD-10 codes that you use with ICD-9. Increasing the number of diagnosis codes does not necessarily make ICD-10 harder to use. As with ICD-9, an alphabetic index and electronic tools are available to help you with code selection.
  4. Outpatient and office procedure codes aren’t changing. The transition to ICD-10 for diagnosis coding and inpatient procedure coding does not affect the use of Current Procedural Terminology (CPT) for outpatient and office coding. Your practice will continue to use CPT.
  5. All Medicare Fee-For-Service providers have the opportunity to conduct testing with CMS before the ICD-10 transition. Your practice or clearinghouse can conduct acknowledgement testing at any time with your Medicare Administrative Contractor (MAC). Testing will ensure that you can submit claims with ICD-10 codes. During a special acknowledgement testing week to be held in June 2015, you will have access to real-time help desk support. Contact your MAC for details about testing plans and opportunities.
  6. If you cannot submit ICD-10 claims electronically, Medicare offers several options. CMS encourages you to prepare for the transition and be ready to submit ICD-10 claims electronically for all services provided on or after October 1, 2015. But if you are not ready, Medicare has several options for providers who are unable to submit claims with ICD-10 diagnosis codes due to problems with the provider’s system. Each of these requires that the provider be able to code in ICD-10:
    • Free billing software that can be downloaded at any time from every Medicare Administrative Contractor (MAC)
    • In about ½ of the MAC jurisdictions, Part B claims submission functionality on the MAC’s provider internet portal
    • Submitting paper claims, if the Administrative Simplification Compliance Act waiver provisions are met
    • If you take this route, be sure to allot time for you or your staff to prepare and complete training on free billing software or portals before the compliance date.
  7. Practices that do not prepare for ICD-10 will not be able to submit claims for services performed on or after October 1, 2015. Unless your practice is able to submit ICD-10 claims, whether using the alternate methods described above or electronically, your claims will not be accepted. Only claims coded with ICD-10 can be accepted for services provided on or after October 1, 2015.
  8. Reimbursement for outpatient and physician office procedures will not be determined by ICD-10 codes. Outpatient and physician office claims are not paid based on ICD-10 diagnosis codes but on CPT and HCPCS procedure codes, which are not changing. However, ICD-10-PCS codes will be used for hospital inpatient procedures, just as ICD-9 codes are used for such procedures today. Also, ICD diagnosis codes are sometimes used to determine medical necessity, regardless of care setting.
  9. Costs could be substantially lower than projected earlier. Recent studies by 3M and the Professional Association of Health Care Office Management have found many EHR vendors are including ICD-10 in their systems or upgrades—at little or no cost to their customers. As a result, software and systems costs for ICD-10 could be minimal for many providers.
  10. It’s time to transition to ICD-10. ICD-10 is foundational to modernizing health care and improving quality. ICD-10 serves as a building block that allows for greater specificity and standardized data that can:
    1. Improve coordination of a patient’s care across providers over time
    2. Advance public health research, public health surveillance, and emergency response through detection of disease outbreaks and adverse drug events
    3. Support innovative payment models that drive quality of care
    4. Enhance fraud detection efforts.

CareVoyant is ICD-10 Ready!

Five Facts to Know Before the ICD-10 Transition Deadline

Here’s another take on CMS’ five ICD-10 facts:

  1. “Medicare offers options for those who can’t submit electronically”
  2. “Only claims using the new coding system will be accepted after the ICD-10 transition deadline”
  3. “ICD-10 codes do not decide reimbursement for physician office and outpatient procedures”
  4. “The costs of upgrading to the new coding system by the ICD-10 transition deadline are much lower than expected”
  5. “The time has come to move to the ICD-10 coding set”


Dual Coding ICD-10 and ICD-9: When and How

  • Claims with a date of service before Oct. 1 will need ICD-9 codes even if the claims are submitted after Oct. 1
  • Claims with a date of service after Sept. 20 must use ICD-10 codes.
  • Medical claims with more than one code set will not be accepted.
    • A medical claim can either have ICD-9 codes or ICD-10 codes.
    • More than one medical claim may be submitted.

(Physicians Practice)

QualiTest ICD-10 Survey Results

What I found interesting:

  • 28 percent of responding hospitals have  conducted ICD-10 revenue impact testing with healthcare payers.
  • 67 percent of responding hospitals have conducted ICD-10 testing with clearinghouses.

(QualiTest Group)

ICD-10 Gap Analysis Points to Revenue Neutral Transition

United Audit Systems, Inc. (UASI) has been conducting ICD-10 gap analysis for three years and concluded that the Centers for Medicare and Medicaid Services (CMS) will deliver on its revenue-neutral projections. (Journal of AHIMA)